IT Specialist - Software Development
An AITI initiative under Digital Upskilling Training Programme to provide subsidised training of up to 100% for local youth jobseekers and up to 80% for local workforce.
ITIL 4 Specialist Create, Deliver and Support, enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.
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About This Course
What will you learn?
- Service Design and Development - Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
- Service Delivery - Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
- Service Support - Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
- Service Performance Metrics - Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
- Service Automation and Technology - Discover the role of automation and technology in service creation, delivery and support.
- Culture and Collaboration - Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
- Continuous Improvement - Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
- Customer and User Experience - Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
- ITIL 4 Principles - Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
Who should attend?
- IT Service Manager
- Service Delivery Manager
- IT Support Manager
- Service Desk Manager
- DevOps Engineer
- IT service manager
- Head of IT Operations
- Chief Product Officer
Interested participants may contact our appointed vendor directly.
Contact no.: +673 245 6141
Email Address: ask.me@scientia-core.com
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Company Name:
AITI - Digital Upskilling Training Programme
Registration Start Date:
Wednesday, 25 June 2025 12:00 PM
Registration End Date:
Monday, 02 March 2026 12:00 PM
Duration:
3 Day(s)
Course Start Date:
Wednesday, 01 October 2025 12:00 PM
Language:
English
Level:
Beginner
Total Fees:
BND 700.00
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We are inviting all ICT jobseekers for an opportunity to enhance their interview skills with the help of experts from the ICT industry players!
In conjunction with Jelajah Kerjaya 2025 organised by Pusat Pekerjaan Brunei, AITI as the secretariat for the Manpower Industry Steering Committee Working Group for ICT Sector (MISC-WG ICT) will be conducting Interview Clinics for ICT Jobseekers during the event at Bridex International Conference and Exhibition Centre, Jerudong.
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Register now to secure your spot. Walk-ins are also welcomed.
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For any enquiries, please contact Abdul Fattah at fattah.razak@aiti.gov.bn and misc-ict@aiti.gov.bn.
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