Job Description

We are seeking a talented and detail-oriented Data Analyst to join our dynamic team. As a Data Analyst, you will be responsible for interpreting data, analyzing results, and providing actionable insights to drive informed decision-making across the agency. You will work closely with stakeholders to understand their data needs, develop analytical solutions, and present findings in a clear and concise manner. 

Job Responsibilities

• Data Collection and Processing
• Extract, transform, and load (ETL) data from various sources.
• Clean and preprocess data to ensure accuracy and consistency.
• Develop scripts and workflows to automate data collection and processing tasks. Data Analysis and Interpretation:
• Perform exploratory data analysis to uncover trends, patterns, and anomalies. Apply statistical and analytical techniques to derive insights from complex datasets.
• Conduct hypothesis testing and predictive modelling to support business objectives. Data Visualization and Reporting
• Create visually appealing and interactive dashboards, reports, and presentations.
• Communicate findings and recommendations to stakeholders using data visualization tools.
• Collaborate with cross-functional teams to design and deliver actionable insights. Data Quality Assurance
• Validate data accuracy, completeness, and integrity.
• Identify and address data quality issues and discrepancies.
• Implement data quality controls and monitoring mechanisms. Business Intelligence and Decision Support
• Partner with business units to define key performance indicators (KPIs) and metrics.
• Analyse business processes and operations to identify opportunities for improvement.
• Provide decision support through ad-hoc analysis and scenario modelling. Continuous Learning and Development
• Stay abreast of industry trends, best practices, and emerging technologies in data analytics. 
• Participate in training programs and professional development opportunities.
• Share knowledge and insights with colleagues to foster a culture of continuous learning.

Job Requirements

• Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, or related field. Master's degree preferred.
• Proven experience in data analysis, business intelligence, or related roles.
• Proficiency in data analysis tools and programming languages (e.g., SQL, Python, R, etc.).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and presentation abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with data visualization tools (e.g., Tableau, Power BI, etc.) is a plus.
• Knowledge of machine learning and data mining techniques is desirable Benefits Responsibility allowance

Technical Competencies

• Good knowledge of Microsoft Windows operating systems.
• Experience with Microsoft 365 administration.
• Basic understanding of computer hardware and troubleshooting.
• Knowledge of LAN/WAN, TCP/IP, Wi-Fi, VPN, and network devices.
• Experience with SQL databases and report generation.
• Basic website administration and maintenance (HTML, CSS, JavaScript, WordPress, or similar).
• Understanding of Active Directory and user access management is an advantage.
• Familiarity with cybersecurity principles, endpoint protection, and backup procedures.
• Experience with ERP, Dealer Management Systems (DMS), HRMS, or CRM systems is an advantage.
• Knowledge of IT asset management and software licensing.

Core Competencies

• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Excellent coordination and organisational abilities.
• Customer service-oriented with a proactive attitude.
• Ability to prioritise and manage multiple tasks.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively within a team.
• High level of integrity and confidentiality.
• Willingness to learn new technologies and adapt to changing business needs.

Working Conditions

• Office-based with regular travel to Company branches and workshop locations when required.
• May be required to provide after-hours support during system upgrades, implementations, or critical IT incidents.
• Required to work closely with external vendors, contractors, and business users.